Functional Head – Operations & Marketing

Tools/Tech Used: POS System, Google My Business, Canva, Instagram/Facebook, Excel

Contributions:

• Standardized operational processes including procurement, vendor management, and staff scheduling.

• Designed menu pricing strategy and improved kitchen-to-service efficiency.

• Set up and managed the café's online presence, including Google Maps listing and review management.

• Executed social media marketing, created promotional content, and ran engagement campaigns.

• Implemented inventory tracking and performance-based reporting.

Impact:
☕ Increased daily footfall by 40% and improved order turnaround time.
📢 Built a strong local brand presence with 4.5+ average ratings across platforms.